Refund policy

Refund Policy

Effective Date: August 2026

At 2154 Apparel LLC, we want you to enjoy your shopping experience. If something isn't right with your order, we're happy to assist.

Return Window

Customers may submit a return request within 30 calendar days after receiving their order.

Returned products must:

  • Be in new and unused condition
  • Include original packaging and accessories
  • Not show signs of wear, washing, or damage caused by the customer

Returns that do not meet these conditions may be declined.

Items That Cannot Be Returned

The following products are not eligible for return:

  • Personalized or custom-made items
  • Clearance and final sale merchandise
  • Gift cards
  • Products returned without prior authorization

Refund Approval

After we receive and inspect your returned item, we will notify you of the refund decision.

Approved refunds are issued back to the original payment method within 3–10 business days.

Bank processing times may vary depending on your financial institution.

Wrong or Damaged Products

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Photos of the product and package

We'll arrange a replacement or refund whenever appropriate.

Return Shipping Costs

Unless the return is due to our error or a defective product, customers are responsible for return shipping expenses.